At JANJEEVAN SEVA FOUNDATION, we sincerely appreciate the generosity of our donors, supporters, volunteers, and customers. This Refund & Cancellation Policy explains the terms applicable to donations, product purchases, astrology consultations, and other services offered through our website.
By making a donation, purchasing a product, or booking a service through our website, you agree to the terms outlined below.
1. Donations
All donations made to JANJEEVAN SEVA FOUNDATION are voluntary contributions made to support our charitable activities, including elderly care, community welfare, education, humanitarian initiatives, and related programs.
Non-Refundable Donations
As donations are immediately allocated toward our charitable programs and operational activities, all donations are generally non-refundable.
2. Exceptional Refund Requests
Refund requests may be considered only under the following exceptional circumstances:
- Duplicate payment made accidentally.
- Incorrect donation amount due to a genuine user or technical error.
- Unauthorized transaction verified by the payment gateway or issuing bank.
- Payment deducted from the donor’s account but not successfully received by the Foundation.
All refund requests are subject to verification and approval by JANJEEVAN SEVA FOUNDATION.
3. Refund Request Process
To request a refund, please contact us within 7 days of the transaction.
Please provide:
- Full Name
- Donation Receipt or Transaction ID
- Date of Transaction
- Amount Paid
- Reason for Refund Request
- Contact Number
- Email Address
Our team will review your request and respond within 7–10 business days.
4. Approved Refunds
If a refund request is approved:
- The refund will be processed through the original payment method wherever possible.
- Processing time may vary depending on your bank or payment provider.
- The Foundation is not responsible for delays caused by banks or payment gateways.
5. Cancellation of Donations
Since donations are voluntary contributions that are processed immediately, they cannot be cancelled once the transaction has been successfully completed.
If you believe your donation was made in error, please contact us as soon as possible.
6. Astrology Consultation Bookings
For astrology or Vastu consultation appointments:
Cancellation by Client
Appointments may be rescheduled or cancelled by contacting us at least 24 hours before the scheduled consultation, subject to availability.
Missed Appointments
If a client does not attend the scheduled consultation without prior notice, the appointment may be treated as completed and may not be eligible for a refund.
Cancellation by the Foundation
If JANJEEVAN SEVA FOUNDATION is unable to conduct the consultation due to unforeseen circumstances, the appointment will be rescheduled or a refund may be offered, where appropriate.
7. Product Orders
If you purchase physical products through our website:
Order Cancellation
Orders may be cancelled only before dispatch.
Once the order has been shipped, cancellation requests cannot be accepted.
8. Returns & Replacements
Returns or replacements may be accepted only if:
- You received the wrong product.
- The product arrived damaged during transit.
- The product has a manufacturing defect.
Requests must be made within 7 days of delivery.
To process your request, we may ask for:
- Order Number
- Photographs of the product
- Description of the issue
Products must be returned in their original condition, unused, and with all original packaging where applicable.
9. Non-Returnable Items
The following items are generally not eligible for return or refund unless damaged or supplied incorrectly:
- Opened or used products.
- Customized or personalized items.
- Digital products or downloadable content.
- Gift vouchers or promotional items.
10. Payment Gateway Charges
Any payment gateway fees, bank charges, or transaction charges that are non-refundable by the payment service provider may be deducted from the refund amount, where permitted by applicable law.
11. Failed or Pending Transactions
If your payment is deducted but the transaction is not successful:
- Please wait for your bank’s standard settlement period.
- If the amount is not automatically reversed, contact your bank or payment provider.
- You may also contact us with the transaction details for assistance.
12. Changes to This Policy
JANJEEVAN SEVA FOUNDATION reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be published on this page with the updated effective date.
13. Contact Us
For refund, cancellation, or payment-related inquiries, please contact:
JANJEEVAN SEVA FOUNDATION
📍 Address:
Pitchahalli, Oorgaumpet, KGF, Kolar, Karnataka, India
📞 Phone:
+91 88673 69095